Chapter – 14

Human Resource Management

In this post, we have given the Important Questions of Class 12 Home Science Chapter 14 (Human Resource Management) in English. These Important Questions are useful for the students who are going to appear in class 12 board exams.

Board	CBSE Board, UP Board, JAC Board, Bihar Board, HBSE Board, UBSE Board, PSEB Board, RBSE Board
Textbook	NCERT
Class	Class 12
Subject	Home Science
Chapter no.	Chapter 14
Chapter Name	(Human Resource Management)
Category	Class 12 Home Science Important Questions in English
Medium	English

Chapter 14 Human Resource Management

Very Short Answer Question –

Q1. Name the term used to refer activities of Human Resource professionals in recent times.

Ans. Talent Management

Q2. On which the overall performance and profitability of any organisation is largely dependent?

Ans. The overall performance and profitability of any organisation is largely dependent on the quality of its manpower

Q3. What are the benefits given to employees?

Ans. Retirement benefits, Pension, Gratuity, Provident fund, Retirement investment plans, Health benefits etc.

Q4. Whose services are used by schools and colleges to conduct behavioural tests for students who are on the verge of choosing a career stream?

Ans. Career Counsellors.

Short Answer Questions (2 Marks)

Q1. What is the role of Human Resource Department?

Ans. It played a major role in selection, staffing, training and helping the workforce to improve capability and achieve better performance.

Q2. What is the main aim of Human Resource management?

Ans. The main aim of Human Resource Management is to ensure that productivity of the organisation is maximised through improving work life of employees, treating them as a vital and critical resource helping them to be as effective as possible

Q3. What are important tasks of the Human Resource professional?

Ans. The important tasks of the Human Resource professional are –

• To determine what physical and mental characteristics applicants must possess
• What qualities and attitudes are desirable and what characteristics are needed.

Q4. What is the main purpose of Job analysis?

Ans.

• To prepare job description and job specification.
• To document the requirements of a job and the work performed.
• To determine the actual number of manpower needed.
• To determine the skills that manpower should have.

Short Answer Questions (3 Marks)

Q1. Why Training and Development is necessary in an organisation?

Ans. Training and development is necessary in order to

• Develop workers to undertake higher grade tasks
• Provide the conventional training to new workers.
• Raise efficiency and standards of performance.
• Meet legislative requirement (eg. health and safety)
• Inform and acquaint person/acclimatisation process for new employees.

Q2. What do you understand by motivating and mentoring the employees in an organisation?

Ans. An organisation needs to constantly take stock of its workforce and to assess its performance in existing jobs for three reasons.

• To improve organisational performance through encouragement of employees for the individual performance.
• To identify potential i.e. to recognise existing talent and utilise the same to fill other vacancies in the organisation or to transfer individuals into jobs where better use can be made of their abilities.
• To provide an equitable method of linking payment to performance.

Q3. Write about the efforts that good organisations make to sustain high performance employees.

Ans. In different companies, different strategies are used to sustain high performance employees.

• Offer rewards.
• Compensation packages in terms of financial incentives or in kind such as-
  • Paid holidays for the entire family
  • Financial packages for children’s education
  • Wardrobe basket.
  • Benefits like expensive cars
  • Financial compensation in terms of driver’s wages, petrol casts, medical expenses
  • Housing etc.
• Positive work environment is provided in terms of celebration of festivals for persons of all religions denominations, get together, picnics, social clubs for wives are organised.

Long Answer Questions (4 marks)

Q1. What is the role of Human Resource Professionals in Retention and Redressal of Employees?

Ans.

• Human Resource officials design health and welfare schemes for staff to retain them.
• They provide specialists for health care services, counselling for people with personal or domestic problems affecting their work.
• They handle disputes, grievances and industrial action by dealing with union or staff representatives.
• Other responsibilities are record keeping and monitoring of legislative related to taxes, leave options, pensions etc.

Q2. Briefly explain expectations from Human Resource Professionals.

Ans. Expectations from Human Resource Professionals.

• Clarity regarding goals – Human Resource professionals need to be clear about the goals of the company and work systematically to achieve them.
• Efficiency in Time Management– They are expected to help planning within a given time frame and identify time wasters.
• Compare performances– A good Human Resource Professional should compare performance of employees and analyse the behaviour of person and not individuals
• Knowledge about the Business and Industry– Human Resource professional should know and understand business and goals of the company to formulate effective employee schemes and policies.
• Vision and Goal for the Department, Team and Organisation– They should have vision for the organisation for Human Resource perspective and goals for their department and team.
• Enthusiasm to Share/Develop/ Coach and Mentor– They are required to help staff in changing their perception and behaviour. Human Resource officials have to be enthusiastic and positive in attitude, to the effective mentors and trainers.
• Work Ethics/ Trustworthiness– Human Resource Professionals need to be win the trust of the employees and then maintain that trust.

Q3. Explain the process of job analysis –

Ans. Job analysis is the process used to collect information about the duties, responsibilities, necessary skills, outcomes and work environment to perform a particular job. Job analysis is performed a basis for-

• describing a job.
• task performance
• developing performance appraisals
• selection systems
• promotion criteria
• training
• determination of requirements
• compensation plans.

Long Answer Questions (5 marks)

Q1. What do mean by Training and Development? What are the common techniques / processes of training and development?”

Ans.

• Training – is the systematic development of attitudes, knowledge, skills required by a person to perform a given task or job adequately.
• Development is the growth of the individual in terms of ability, understanding and awareness.
• Common Techniques
  • Lectures and talks by senior or specialist managers.
  • Groups discussion activities
  • Briefing by senior staff
  • Role-play exercises and simulation of actual conditions.
  • Video and computer teaching activities
  • Case studies (and discussion), tests, games, group forums, observation, exercises and reporting techniques.

Q2. What are the career options for Human Resource Professionals?

Ans.

• Corporate Human Resource Management– The role of a Human Resource Manager in the corporate sector is to search, select and recruit suitable qualified staff for the organisation. A bachelor’s degree is management allows entry into a junior cadre of Human Resource Management.
• Training and Development– The job of the Training and Development Team is to train Human Resource Managers who is turn train employees of their organisation. They often hold workshop on behavioural skills.
• Recruitment Consulting– The general requirement to become a recruitment consultant is an MBA with specialization in Human Resource.
• HR Consulting– Organisation employ the services of the consultants to find solutions or help tide over issues relating to people in the organisation. HR consultants decide who need to be retained, terminated/services discontinued or promoted.
• Career Counseling The field includes the paid services of private organisations, schools/college that provides career counseling to their students by conducting behavioural tests.
• Academic Institutions- If a person is keen to teach Human Resource then a post graduate degree in Human Resource, Training and development or Doctorate in the same field would make him eligible to teach Human Resources.

Q3. How can be ensure compliance to Regulations and safe equitable work environment?

Ans. Ensuring Compliance to regulations and safe equitable work environment involves

• Compliance with the laws and regulations of the government and municipality
• Interaction between the management and the union.
• Employee behaviour and discipline
• Efforts are made to change employee behaviour in case of indiscipline.
• Incentives may be given for good behaviour
• Human Resource professionals develop policies and handle issues such as sexual harassment, theft, misbehaviour
• They administer programmes to enhance communication and cooperation among employees and management.
• There are regulations related to occupational safety and health, environmental protection, workers compensation in case of accident injury/death.

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